Troubleshooting

Recognise incomplete work and choose a recovery step without creating duplicate actions.

Symptom	Next step
No login email	Check address and spam; wait for the 60-second resend timer.
Unexpected practice	Check the signed-in address and select the intended membership.
Passkey cannot run	Use a supported browser or an enrolled authenticator; contact support if neither is available.
Invitation refused	Use the invited address; ask the firm to correct or reissue it if needed.

Files and workpapers

Symptom	Next step
Upload refused	Read the format/size message; export a supported type or unzip the archive.
Unreadable evidence	Replace with a clearer original or digital copy; do not treat it as checked.
Preparing or reviewing	Inspect the current run state. A visible draft is not delivered output.
Waiting on an answer	Open the question, check the evidence and respond within the workflow's displayed window.
Build failed or held	Keep the run reference and error; resolve the stated cause or report it before repeatedly starting builds.
Delivered with findings	Read and resolve the outstanding items; delivery does not mean every check passed.
Documents changed	Refresh the workpaper through Prepare/the update flow before treating its figures as current.
File link no longer opens	Reopen the document/workbook to obtain a fresh signed URL.

For a wrong amount, follow source tracing. Do not use a failed draft as a filed return or final workpaper.

If these steps do not resolve the problem, report it with context.